Privacy Policy

Overview

The Services comprise the Atlas Platform, the AI Intake Receptionist, the Human Intake Receptionist, the Website Chat, Inquirer Transfer Functionality, text messaging, and integrations with Third-Party Services. Section 1 defines these and the other capitalized terms used in this Privacy Policy.

This Privacy Policy applies to information we collect directly from or about Firms, Authorized Users, prospects, business contacts, and visitors to Legal Labs–controlled properties. It also applies to Firm Data and Inquirer Information that we process through the Services on behalf of a Firm.

For information Legal Labs collects for its own purposes, we act as the controller or business. For Firm Data and Inquirer Information processed through the Services, the Firm controls the purposes and means of processing and, where applicable, Legal Labs acts as the Firm’s processor or service provider.

An Inquirer should direct requests to access, correct, or delete information, and questions concerning its use, to the Firm the Inquirer communicated with. An Inquirer may also contact Legal Labs at hello@atlas.legalcare.com, and we will record the request and, where appropriate, coordinate with the relevant Firm. The Firm’s own privacy notices and obligations may also apply.

The Services are offered only to law firms in the United States. As provided in the Terms, Authorized Users must be attorneys licensed to practice law in the United States or individuals working under their supervision who are at least eighteen (18) years old. We do not market, offer, or make the Services available to law firms or users outside the United States.

Nothing in this Privacy Policy limits any confidentiality, privilege, or other protection applicable to information under applicable law or applicable rules of professional conduct governing lawyers.

Capitalized terms used but not defined in this Privacy Policy have the meanings given to them in the Atlas Technology Terms of Service (the “Terms”), the agreement between Legal Labs and each Firm. This Privacy Policy is not part of the Terms. In the event of any conflict between this Privacy Policy and the Terms, the Terms govern as between Legal Labs and the Firm.

1. Key Definitions.

The following terms are defined in the Terms and are restated below for convenience.

• Atlas Platform: The web-based software platform through which a Firm may access, use, activate, deactivate, configure, and manage the Services. The Atlas Platform is included in the Services.

• Services: The software and services Legal Labs makes available through or in connection with the Atlas Platform from time to time.

• Firm: A law firm on whose behalf the Terms have been accepted.

• Authorized Users: A Firm’s authorized attorneys, employees, contractors, and other personnel that the Firm permits to access and use the Services on its behalf.

• Inquirer: Any individual, other than an Authorized User, who communicates with a Firm through the Services, including any caller answered by the AI Intake Receptionist or the Human Intake Receptionist, any visitor who interacts with the Website Chat, and any individual who sends or receives text messages through the Services.

• AI Intake Receptionist: The phone-based conversational voice AI system that answers and interacts with calls directed to it by a Firm.

• Human Intake Receptionist: The service through which live agents answer and interact with calls directed to them by a Firm.

• Website Chat: The website-based conversational AI system that answers and interacts with Inquirers through a chat widget embedded on a Firm’s website.

• Firm Data: Data, information, and other content submitted to or collected through the Services by or on behalf of a Firm, and any content generated by or through the Services from or based on any of the foregoing, including (i) scripts, instructions, intake criteria, and configurations provided by the Firm and (ii) information provided by Inquirers. Firm Data excludes Usage Data.

• Usage Data: Data regarding the use and performance of the Services, such as call and chat volumes and durations, answer and abandonment rates, routing metrics, feature utilization, integration usage, and service performance data. Usage Data excludes the content of communications with Inquirers and any information that identifies, or is reasonably linkable to, any Inquirer.

• Third-Party Services: Software, applications, platforms, products, and services provided by third parties.

The following terms are used in this Privacy Policy only:

• Inquirer Information: Firm Data relating to a particular Inquirer.

• Personal Information: Information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household, as defined by applicable law.

2. Firm Data and Inquirer Information Commitments.

For Firm Data and Inquirer Information processed on behalf of Firms:

• We do not sell Firm Data or Inquirer Information.

• We do not use Firm Data or Inquirer Information for our own advertising, cross-context behavioral advertising, retargeting, audience building, or advertising attribution, and we do not use it for our own marketing or business development.

• We do not use Firm Data or Inquirer Information to train, fine-tune, develop, or improve artificial intelligence or machine learning models, whether our own or those of any third party, and we do not permit AI model providers to do so.

• We do not use the content of Inquirer calls, chats, or text messages for human quality review, debugging or troubleshooting, evaluating the performance of the Services, or developing or improving our products, subject only to the exceptions in Section 8.2.

• We do not use Firm Data or Inquirer Information to build profiles of Inquirers for our own purposes.

• We do not use one Firm’s Firm Data to configure or operate the Services for another Firm. Section 6 describes the effect of a transfer an Inquirer authorizes.

We use Usage Data to operate, improve, and develop the Services and for analytics and benchmarking.

3. Personal Information We Collect.

We collect personal information from Firms, Authorized Users, Inquirers, Third-Party Services a Firm integrates, service providers, publicly available sources, and automatically through the Services.

3.1 Firm, Account, and Business Contact Information. We collect account and profile details, authentication information, roles and permissions, firm name and mailing address, bar admission and jurisdictions of practice, account settings, billing contacts, invoices, subscription and transaction metadata, support messages, feedback, survey responses, demo requests, referral information, and business development communications. We may also receive information about a Firm and its personnel from referral sources, service providers, and publicly available sources such as bar directories and firm websites. Full payment card data is processed by our payment processor and is not stored by Legal Labs. See Section 11.

3.2 Inquirer Information. Depending on how a Firm configures and uses the Services, Inquirer Information may include contact information; information about an Inquirer’s legal matter and the people involved in it, including the names of adverse and related parties used to check for conflicts of interest; intake responses; the content of calls, chats, and text messages, including recordings, transcripts, and voicemail; documents and other materials uploaded or otherwise collected from an Inquirer through the Services; scheduling information; sensitive information; technical and communications metadata; and generated outputs such as summaries, extracted intake fields, matter classifications, and routing and referral determinations.

The Services are not configured to ask Inquirers for a date of birth or a Social Security number, and we do not request them. We do not collect precise geolocation.

Inquirer Information may include sensitive personal information. An Inquirer may volunteer, and a Firm may configure the Services to request, information such as health or medical information, immigration status, criminal allegations or history, financial circumstances, or family circumstances, where relevant to the Inquirer’s legal matter. The Services accept that information. Under the Terms, each Firm is responsible for having the rights, permissions, and consents necessary to provide Firm Data, and for using the Services in compliance with applicable law and the rules of professional conduct, including the restriction in the Terms on transmitting, storing, or processing health information in violation of HIPAA.

3.3 Firm Configuration Content. To set up and operate the Services, a Firm provides scripts, instructions, intake criteria, and configurations, including its practice areas, referral and routing criteria, intake questions, receptionist scripts, business hours, and the personnel and contact-routing information used to direct calls, chats, and messages.

3.4 Automatic Collection, Cookies, and Tracking Technologies. When you visit our websites or use the Atlas Platform, we collect limited technical information such as IP address, browser and device type, pages viewed, and the date and time of your visit. We use only the cookies and browser storage necessary for our websites and the Atlas Platform to function, including to keep you signed in and to maintain security. Section 4.4 describes the cookies and browser storage used by the Website Chat on Firm websites.

We do not use third-party analytics tools, advertising or conversion pixels, session-replay tools, visitor-identification tools, or any other tracking technology beyond what is technically necessary, and we do not permit third parties to collect information about your activity across other websites through our websites. See Section 10.

4. Intake Channels.

4.1 AI Intake Receptionist. A Firm may direct calls to the AI Intake Receptionist. These calls are recorded and transcribed.

4.2 Human Intake Receptionist. A Firm may direct calls to the Human Intake Receptionist. These calls are also recorded and transcribed, and the live agent has access to the information necessary to handle the call on the Firm’s behalf.

4.3 Recording, Transcription, and Retention. Before recording and transcription begin on any call, whether handled by the AI Intake Receptionist or the Human Intake Receptionist, the Services automatically play a disclosure informing the caller that the call is being recorded and transcribed. That disclosure is played on every call. Firms cannot disable, shorten, or alter it. A caller who does not wish to be recorded may end the call. This disclosure does not relieve a Firm of its obligation under the Terms and applicable law to provide any additional notices and obtain any additional consents required in connection with communications through the Services. For calls handled by either receptionist, we retain the audio recording, the transcript, and any summary and intake fields generated from the call, and make them available to the Firm.

4.4 Website Chat. A Firm may embed the Website Chat on its website. When the chat widget loads on a page, it receives certain technical information, including IP address, browser and device information, and the address of the page, and it sets a cookie or stores an identifier in the visitor’s browser. That identifier allows the widget to maintain the chat session, recognize a returning visitor, and associate a visitor’s activity across pages of the Firm’s website. Substantive intake information is collected when the visitor interacts with the widget. The widget does not capture the content of the Firm’s webpage, values a visitor enters into other forms on that website, the Firm’s own cookies or browser storage, or the visitor’s activity on other websites.

We retain the complete text of the chat conversation, together with any summary and extracted intake fields generated from it, and make the complete transcript available to the Firm. A visitor may decline to interact with the chat widget, and may block or clear the cookie and browser storage it uses through browser settings, in which case the Website Chat may not function. Each Firm is responsible for its own website’s privacy notice and cookie disclosures, and for providing any notice and obtaining any consent required by applicable law in connection with the widget on its website.

4.5 Text Messages. Where a Firm has enabled it, the Services may send text messages to Inquirers in connection with their contact with the Firm, such as confirmations, scheduling links, requested materials, and follow-up messages. Message frequency varies. Message and data rates may apply. An Inquirer may reply STOP at any time to stop receiving them, or HELP for help. Legal Labs may also send text messages to Firms and Authorized Users relating to their accounts and use of the Services, including Atlas lead alerts to Authorized Users who opt in from the Atlas Platform’s notification settings, for which message frequency depends on the Firm’s call volume; see Section 10.

5. Third-Party Services and Integrations.

The Services may integrate with or rely on Third-Party Services, such as case-management or client-relationship-management software, calendars, email, messaging platforms, automation tools, or other applications. Where a Firm elects to integrate the Services with a Third-Party Service, the Firm authorizes Legal Labs under the Terms to disclose Firm Data to the applicable third party as necessary to enable the integration, and represents that it has all rights, permissions, and consents necessary for that disclosure and the third party’s processing of Firm Data. Third-Party Services are controlled by the Firm or by the third-party provider, not by Legal Labs, and the third party’s own terms and policies govern its handling of that information.

6. Inquirer Transfer Functionality.

Based on a Firm’s configurations in the Atlas Platform, the Services may offer an Inquirer the option to be transferred to LegalCare, P.C. (“LegalCare, P.C.”) where the Inquirer’s matter does not meet the criteria the Firm has configured.

Where a Firm has enabled this functionality, the Services expressly ask the Inquirer whether the Inquirer wishes to be transferred to LegalCare and whether the information the Inquirer has provided may be given to LegalCare. We do not transfer an Inquirer, and we do not provide any of the Inquirer’s information to LegalCare, unless the Inquirer accepts. If the Inquirer accepts, we transfer the Inquirer and disclose information relating to that Inquirer to LegalCare for purposes of facilitating the transfer, which may include contact information, intake answers, the content of the communication, and any recording, transcript, or summary. LegalCare’s own privacy policy, and its obligations as a law firm, govern its subsequent handling of that information.

Where an Inquirer accepts a transfer, the copy of that Inquirer’s information disclosed to LegalCare is from that point processed on LegalCare’s behalf and is not treated as the transferring Firm’s Firm Data. The transferring Firm’s own copy remains in that Firm’s Atlas Platform account and remains that Firm’s Firm Data.

7. How We Use Personal Information.

7.1 Information Legal Labs Collects for Its Own Purposes. We use the information described in Section 3.1 and Section 3.4 to:

• Provide, operate, maintain, secure, support, and improve the Services and accounts.

• Authenticate users, administer permissions, and send notifications.

• Invoice and collect payment.

• Respond to inquiries, provide support, and send service, transactional, and administrative messages.

• Conduct marketing, sales, and business development for the Services, subject to applicable law and the choices described in Section 10.

• Monitor availability, performance, and use of the Services.

• Maintain our business records and files.

• Prevent, detect, and investigate fraud, abuse, security incidents, and violations of the Terms.

• Comply with law, legal process, and regulatory, accounting, and tax obligations.

• Establish, exercise, and defend legal claims.

7.2 Firm Data and Inquirer Information. We use Firm Data and Inquirer Information only to:

• Provide, operate, and support the Services for the applicable Firm and on that Firm’s instructions.

• Process or disclose Firm Data and Inquirer Information as directed or authorized by the applicable Firm or, where applicable, by the Inquirer, in connection with the Services.

• Transfer an Inquirer and that Inquirer’s information to LegalCare as described in Section 6, and only where the Inquirer accepts.

• Maintain the security, availability, and integrity of the Services, and prevent, detect, and investigate fraud, abuse, and misuse of them.

• Comply with applicable law, regulation, and legal process.

8. Artificial Intelligence and Communications Content.

8.1 No Model Training. We use artificial intelligence tools only where they are configured so that Firm Data is not used to train or improve AI models and any third-party provider of those tools may access and use Firm Data only as necessary to provide, maintain, secure, and support the applicable services. The restriction in this Section 8.1 applies to all Firm Data, including recordings, transcripts, summaries, and other content generated by or through the Services, and applies whether the models are our own or those of any third party.

8.2 Review of and Access to Communications Content. We do not use the content of Inquirer calls, chats, or text messages for human quality review, for debugging or troubleshooting, for evaluating the performance of the Services, or for developing or improving our products. This Section 8.2 does not prevent us from accessing or processing that content where necessary to comply with applicable law or legal process, to investigate a security incident or suspected misuse of the Services, or where the applicable Firm expressly directs or authorizes us to access specified content for a specified purpose. Where we access content in reliance on the preceding sentence, we use it only for the purpose that permitted the access. Access by Legal Labs personnel to the content of Inquirer calls, chats, and text messages is limited to the live agents who handle a call for a Firm as described in Section 4.2 and to the circumstances described in this Section 8.2, and in each case to individuals who require access for the applicable purpose. Access by service providers is addressed in Section 9.

9. How We Disclose Personal Information.

We disclose personal information to the following categories of recipients as needed for the purposes described in this Privacy Policy:

• Firms and Authorized Users. Firm Data and Inquirer Information to the Firm on whose behalf it was collected, and to the Authorized Users entitled to it under the Firm’s account permissions and configuration.

• Other authorized recipients. To third parties that the applicable Firm directs or authorizes Legal Labs to provide information to or, where applicable, that an Inquirer directs or authorizes Legal Labs to provide that Inquirer’s information to, in connection with the Services.

• Service providers. To third parties that perform services for us, such as hosting and data storage, email delivery, security and monitoring, support tooling, transcription, and AI processing. We require these providers to use information disclosed to them only for the purpose of providing services to us and not for their own purposes, to protect it consistently with this Privacy Policy and applicable law, and, for AI service providers, to comply with the restriction in Section 8.1.

• Telecommunications and messaging providers. To carriers and communications platform providers, as necessary to deliver calls and text messages. Those providers may process communications metadata for their own purposes, including billing, routing, and fraud prevention, in accordance with their own policies and applicable telecommunications regulations.

• Payment processors. To Stripe, as described in Section 11. Our payment processor may process transaction and payment information for its own purposes, including fraud prevention and compliance with applicable financial-services regulation, in accordance with its own policies.

• Third-Party Services a Firm integrates. As described in Section 5 and as authorized by the Firm under the Terms.

• LegalCare. Only as described in Section 6.

• Professional advisors. To our auditors, accountants, insurers, and legal counsel as reasonably necessary for the professional services they provide to us, subject to applicable confidentiality obligations.

• Law enforcement, courts, and regulators. Where required or permitted by law, legal process, or a governmental or regulatory request. Where we receive a subpoena, court order, or similar demand seeking Firm Data or Inquirer Information that we hold on behalf of a Firm, we will, unless legally prohibited from doing so, promptly notify the Firm and direct the requesting party to the Firm, so that the Firm may assert any applicable objection, privilege, or protection. A Firm’s disclosure of Firm Data to us is not intended to waive any attorney-client privilege, work-product protection, or duty of confidentiality, and we handle Firm Data in a manner consistent with preserving those protections.

• Protection of rights, property, and safety. Where we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Legal Labs, our Firms, Inquirers, or others, including to prevent, detect, or investigate fraud, abuse, security incidents, or illegal activity, to defend against claims, and to enforce our agreements and policies.

• Parties to a corporate transaction. In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, or any similar transaction or proposed transaction, including during diligence, and in connection with any assignment permitted under the Terms. We will use reasonable efforts to require the recipient to handle the information consistently with this Privacy Policy or as otherwise permitted by applicable law, and any transfer of Firm Data will remain subject to the Terms.

• With your consent. We may disclose information with your consent.

A current list of the service providers that may process Firm Data to provide the Services is available on request at the address in Section 20.

Notwithstanding the foregoing, we do not disclose mobile information or SMS opt-in data or consent to third parties or affiliates for their marketing or promotional use. SMS consent applies only to the sender and messaging program for which it was obtained and is not transferred to another sender.

10. Sale, Sharing, Targeted Advertising, and Marketing Choices.

Legal Labs does not sell personal information or share it for cross-context behavioral or targeted advertising, whether that information is held for our own purposes or, as stated in Section 2, processed on behalf of a Firm. We do not use advertising, attribution, or analytics technologies that would cause our website activity to constitute a sale or sharing under applicable state privacy law. Accordingly, we do not presently offer a sale, sharing, or targeted-advertising opt-out, but will honor applicable opt-out preference signals where required by law.

You may opt out of marketing emails by using the unsubscribe link in any marketing message or by contacting us at the address in Section 20. Legal Labs sends marketing or promotional SMS messages only to individuals who have separately provided prior express written consent to receive them, and a recipient may opt out at any time by replying STOP or by any other reasonable method of revoking consent. Opting out of marketing emails does not prevent us from sending service, transactional, legal, support, or security emails. An SMS opt-out stops further text messages from the applicable messaging program, except for a final message confirming the opt-out.

11. Payments.

The Human Intake Receptionist is offered to Firms on a usage-based basis and requires a valid payment method. Payment is processed by our third-party payment processor, Stripe, which collects and processes payment information on our behalf and may also process transaction and payment information for its own purposes, including fraud prevention and compliance with applicable financial-services regulation, in accordance with its own policies. Legal Labs does not receive or store full payment card numbers. We receive and store limited billing and payment metadata, such as payment status, invoice and transaction identifiers, usage records, and billing contacts.

12. Retention and Deletion.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected as described in this Privacy Policy, and as reasonably necessary to comply with legal and contractual obligations, resolve disputes, enforce our agreements, maintain security, and preserve backup integrity. Retention periods depend on the type of information, our role with respect to it, the Firm’s instructions, account settings, the Terms, and legal and operational requirements. Legal Labs does not maintain fixed retention periods for recordings, transcripts, chat records, or intake records.

Legal Labs may retain Firm Data for as long as reasonably necessary to provide the Services or as otherwise permitted by applicable law, and may delete Firm Data when it is no longer needed for those purposes. Following termination of a Firm’s account or of a Service, Firm Data is retained or deleted on that basis. A Firm may request deletion of its Firm Data by contacting us at the address in Section 20. Where a request relates to information a Firm controls, we may coordinate with that Firm before taking action.

We may retain limited information for billing and for the other purposes described above, where required or permitted by applicable law. Rather than delete information, we may retain and use it as Usage Data as described in Section 2. The content of communications with Inquirers is not Usage Data, whether or not it has been de-identified.

13. Security.

We use commercially reasonable technical and operational safeguards designed to protect Firm Data and other personal information from unauthorized access, use, or disclosure, including access controls, authentication, monitoring, logging, encryption in transit over HTTPS/TLS, backups, incident response processes, and vendor review appropriate to the nature of the Services. We limit access to personal information to personnel and service providers who need it to perform their responsibilities. Each Firm is responsible for maintaining reasonable security measures for its accounts, credentials, and devices used to access the Services. We do not guarantee absolute security.

Legal Labs will notify a Firm without undue delay after becoming aware of any unauthorized access to or acquisition of that Firm’s Firm Data in Legal Labs’ possession or control, and will provide information regarding the incident as reasonably necessary for the Firm to comply with its obligations under applicable law and the rules of professional conduct.

14. Data Storage and Processing.

Legal Labs is based in the United States and operates the Services from the United States. We and our service providers may process and store information in the United States and in other jurisdictions where we or our service providers operate. Those jurisdictions may have data protection laws that differ from those where you live.

15. Your Privacy Rights and Choices.

15.1 Inquirers. Legal Labs holds Inquirer Information on behalf of the Firm the Inquirer contacted, and that Firm controls it. Requests to access, correct, or delete information relating to a call, chat, or message should be directed to that Firm, which has access to the complete record of the communication, including the transcript. Where a request is directed to Legal Labs, we will refer it to the Firm if the Firm can be identified and will assist the Firm in responding as the Terms and applicable law require. We may require the Firm’s authorization before acting, and may decline or limit a request where permitted by law.

15.2 Firms and Authorized Users. Account information may be accessed and updated by signing in to the Atlas Platform. Requests to access, correct, or delete information Legal Labs holds for its own purposes, and requests to close an account, may be directed to the address in Section 20.

15.3 Other Individuals. Where an individual’s personal information appears in Firm Data provided by someone else, such as an adverse or related party named for a conflicts check, requests concerning that information should be directed to the Firm that controls the relevant Firm Data, and are handled as described in Section 15.1.

15.4 Verification and Authorized Agents. We will take reasonable steps to verify your identity by matching the information you provide against the information in our records, and we may request additional information where necessary. If we cannot verify your identity, we may decline the request and will explain why. You may designate an authorized agent to submit a request on your behalf; we may require proof of the agent’s authority and may require you to verify your identity directly with us. Where applicable law provides a right to appeal a denial, you may appeal by contacting us at the address in Section 20 with the subject line “Privacy Rights Appeal.”

16. Supplemental U.S. State Privacy Notice.

This section applies where U.S. state privacy laws require additional disclosures, and only to the extent such a law applies to Legal Labs and to the information at issue.

16.1 Categories Collected. In the past 12 months, depending on how the Services are used, we may have collected: identifiers and contact information; customer and account records; commercial, billing, and transaction information; internet, device, and network activity information; general location information; audio, electronic, visual, and communications content, including call recordings, transcripts, and chat records; professional or employment-related information, including bar admission and role; sensitive personal information submitted in the course of intake; generated outputs such as summaries, classifications, and routing determinations; and the other information described in Section 3.

16.2 Sources, Purposes, and Recipients. Sources include Inquirers, Firms, Authorized Users, Third-Party Services a Firm integrates, service providers, publicly available sources, and automatic collection through the Services. Purposes are those described in Sections 7 and 8. Recipients are the categories listed in Section 9.

16.3 Sale, Sharing, and Sensitive Information. We do not sell personal information and do not share personal information for cross-context behavioral advertising or targeted advertising, as stated in Sections 2 and 10. We do not use or disclose sensitive personal information for purposes that would give rise to a right to limit its use or disclosure under applicable law. We do not knowingly sell or share the personal information of individuals under 16.

16.4 Your Rights. Subject to the exceptions and limitations in the applicable law, you may have the right to confirm whether we process your personal information; to know or access the personal information we have collected about you; to obtain a copy of it in a portable format; to correct inaccurate personal information; to request its deletion; to opt out of sale, sharing, and targeted advertising; and not to be subject to discrimination for exercising these rights. Legal Labs does not sell or share personal information and does not engage in targeted advertising. Section 15 explains where to send a request; requests concerning information we hold on behalf of a Firm go to that Firm.

17. Children and Minors.

Authorized Users must be attorneys licensed to practice law in the United States or individuals working under their supervision who are at least eighteen (18) years old. We do not knowingly permit anyone under 18 to access or use the Services as an Authorized User, and we do not knowingly collect personal information from children under 18 for the purposes described in Section 7.1. If we learn that a child under 18 provided personal information directly to Legal Labs for those purposes without appropriate authorization, we will take steps to delete it.

An Inquirer may be a minor. A Firm may collect information about minors through its intake workflows in connection with legal matters, and we process that information on behalf of the Firm and on the Firm’s instructions in the same manner as other Inquirer Information. Under the Terms, each Firm represents that it has the rights, permissions, and consents necessary to provide Firm Data to Legal Labs and is responsible for using the Services in compliance with applicable law and the rules of professional conduct, including any question of authority, notice, consent, or capacity arising from intake with a minor. Information about minor Inquirers is retained in accordance with Section 12.

18. Third-Party Links and Services.

The Services may link to, integrate with, or direct you to Third-Party Services and other third-party websites and resources, and the Website Chat operates on websites controlled by the Firms that use it. We do not control and are not responsible for third-party content, security, privacy practices, or terms. Your use of a third-party link or Third-Party Service is subject to that third party’s terms and policies.

19. Changes to This Policy.

This Privacy Policy is effective as of the date above. Legal Labs may modify it from time to time. If we make material changes, we will provide notice as required by law, such as by posting the updated policy, updating the date, or sending other appropriate notice.

20. Contact Us.

Questions concerning a call, chat, or message with a law firm through the Services should be directed to that law firm, which controls that information as described in the introduction to this Privacy Policy and Section 15.1.

For privacy questions, requests, or complaints, contact Legal Labs at hello@atlas.legalcare.com or by mail at Legal Labs, Inc., P.O. Box 14655, Van Nuys, CA 91409. Notices under the Terms must be given as the Terms require, not to the address in this Section.